WARRANTIES, GUARANTEES AND LIABILITIES
We warrant that the goods and services will conform to the contract specification and the services will be carried out with reasonable skill and care.
Any warranty or guarantee given by us in respect of the goods and/or services shall be subject to the condition that we shall be under no liability in respect of any defects in the goods and/or services arising from any drawing design or specification supplied by you.
Any warranty or guarantee given by us in respect of the goods and/or services shall be subject to the conditions that we shall be under no liability under any warranty condition or guarantee if the there is any outstanding amount to be paid by you.
We cannot accept any liability for the cost of any repairs to a defective product unless adequate opportunity is given to us to carry out any necessary remedial work.
We shall not be liable for any defects injury loss or damage resulting from your negligence or arising from lack of proper maintenance and improper use, accidents resulting from alterations or faulty workmanship on the part of others (excepting our agents or employees but not any independent contractors). For the avoidance of doubt, we shall not be liable for any defects injury loss or damage caused by independent contractors recommended or referred to you by us.
We will make good any damage to your property caused by us in the course of installation or performance of our services. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us. We are also not responsible for any damage to your property caused by independent contractors.
We will pass onto you the full benefit of any manufacturer's or supplier's guarantee available in respect of the goods and/or services. In the event that a manufacturer or supplier ceases trading we shall not be liable for the unexpired part of any manufacturer's or supplier's guarantee.
You shall be responsible for our reasonable charges in connection with any inspection carried out by us at your request following the report of any alleged defect by you except in circumstances where we are liable under any warranty or guarantee given by us.
We guarantee to repair where we deem at our absolute discretion it to be practicable and appropriate (and if not to replace) any faulty structural component which has developed a significant fault due to defective materials or workmanship supplied by us (but not independent contractors) during any guarantee period.
You must notify us of any claim under the terms of any guarantee within 28 days of discovery of the fault. In the interest of certainty please do so by writing to us at Gardenplex, The Brickworks, Brick Kiln Lane, ST4 7BS. We strongly recommend that this is done by recorded delivery.
Any guarantee given does not extend to electrical, non-structural or specialist items installed, where the manufacturer's normal guarantee would apply, or to any work carried out or affected by work carried out by third parties other than our employees or agents.
Any sealed double glazing units supplied and installed by us which are covered by a guarantee will be guaranteed if a unit develops faults (including the incidence of condensation between the panes of the sealed units) during the guarantee period. However, no guarantee is given otherwise concerning the incidence, prevention or elimination of condensation.
We cannot and do not under any circumstances guarantee a specific delivery date or time or the specific date or time for the commencement or completion of any installation work.
CANCELLATION AND RETURNS:
All of our structures are built to the specification of our customers and are therefore, bespoke orders.
Should you wish to cancel your order prior to the manufacturer, you must notify us immediately, writing to us at Gardenplex, The Brickworks, Brick Kiln Lane, ST4 7BS. In the interest of certainty, we strongly recommend that any cancellation notice is sent by recorded delivery. Any monies paid by you will be refunded (without interest). However, if we have started the manufacturer of your bespoke order, you will not be able to cancel your order. Bespoke orders are not covered by the distance selling regulations.
Where a refund is to be paid, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible but always within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.